Support
Comprehensive support for custom software, Adobe Acrobat plugins, and productivity tools.
How We Support You
Mapsoft provides professional and reliable support for both custom-developed and off-the-shelf software products. Our support team is dedicated to ensuring your software performs optimally and any issues are resolved promptly.
Support Coverage
Custom / Bespoke Solutions
One year of complimentary support included with every custom development project.
- Covers issues related to faulty code
- Support begins at user-acceptance phase
- Tailored to your specific requirements
- Extended contracts available
Off-the-Shelf Products
90 days of free support from the date of purchase for all Mapsoft products.
- Primarily delivered via email
- Professional and reliable assistance
- Product updates and compatibility fixes
- Extended support available
Trial / Demo Versions
Limited complimentary support available during the evaluation period.
- Help with installation and setup
- Basic usage guidance
- Evaluation assistance
- Upgrade path information
Get Help
For assistance with any Mapsoft product or custom solution, contact our support team.
Email: support@mapsoft.com
We aim to respond to all support enquiries within one business day (Monday–Friday, UK business hours). When contacting support, please include your product name and version, a description of the issue, and any relevant error messages or screenshots. This helps us resolve your issue as quickly as possible.
You can also browse our product documentation and product FAQ for self-service help.
Self-Service Support
Find answers and resources without waiting for a reply.
Product Documentation
User guides and reference documentation for all Mapsoft products.
Product FAQ
Installation, compatibility, licensing, troubleshooting, and upgrade questions answered.
General FAQ
Questions about development services, pricing, methodology, and working with Mapsoft.
Help by Topic
Installation & Setup
Licensing & Purchasing
Working with PDFs
Product Comparisons
Need Extended Support?
Contact us to discuss extended maintenance and support contracts tailored to your needs.