Frequently Asked Questions
General
Mapsoft PDF Hub is a suite of 55+ online PDF tools that let you convert, merge, compress, edit, sign, protect, and analyse PDF documents directly in your browser. No software installation is required. All processing happens on our secure UK servers.
Yes. Every tool is free to try. Core tools are free to use within your daily limits; premium tools (such as OCR, the AI tools, signing, and redaction) include one free run before requiring a subscription. Anonymous users can process files up to 10MB with 2 operations per day. Creating a free account increases this to 25MB and 5 operations per day. Super User subscribers get 100MB files, unlimited operations, and full access to premium tools.
Our tools support a wide range of formats:
- To PDF: Word (.doc, .docx), Excel (.xls, .xlsx), PowerPoint (.ppt, .pptx), JPEG, PNG, HTML
- From PDF: Word, Excel, PowerPoint, JPEG/PNG images, HTML, PDF/A, PDF/X
- PDF operations: All standard PDF files (PDF 1.0 through 2.0)
Security & Privacy
Yes. Your files are protected by multiple layers of security:
- All transfers use TLS/HTTPS encryption
- Files are processed on ISO 27001-certified UK servers in a Tier IV data centre
- Your data never leaves the UK
- Files are automatically deleted — within 24 hours for free users, 7 days for subscribers
- We never read or share the content of your documents — AI tools process content only when you ask them to, on our own servers (unless you configure your own OpenAI key for summaries)
For full details, see our Security & Infrastructure page.
For anonymous users, files are automatically deleted within 24 hours. Registered free-account users can access processed files for up to 24 hours. Super User subscribers can access files for up to 7 days. You can also choose a shorter retention period in your account settings.
Yes. We comply with UK GDPR and the Data Protection Act 2018. You can export or delete your data at any time. See our Privacy Policy for full details.
Accounts & Pricing
| Anonymous | Free Account | Super User | |
|---|---|---|---|
| Core tools | Yes | Yes | Yes |
| Premium tools (OCR, AI, signing…) | 1 free try | 1 free try | Full access |
| Max file size | 10 MB | 25 MB | 100 MB |
| Daily operations | 2 | 5 | Unlimited |
| File history | No | Yes | Yes |
| File retention | 24 hours | 24 hours | 7 days |
| Upgrade prompts | Yes | Yes | No |
| Priority support | No | No | Yes |
See Pricing & Plans for full details including the Developer tier.
Yes. You can cancel at any time from your Subscription page. Your access continues until the end of the current billing period. No penalties or hidden fees.
API & Integration
Yes. The Developer tier includes full REST API access to all PDF tools. You can automate workflows, integrate with your applications, and process documents at scale. See our API Documentation for details.
- Documentation — guides for all tools and features
- Feedback — report bugs, request features, or share suggestions
- Support Tickets — submit a ticket for personalised help (requires login)
- support@mapsoft.com — email us directly
- Contact Sales — for business and enterprise enquiries