Software Development FAQ
Your questions answered — find out more about our services, pricing, working hours, and development process.
General Questions
What services does Mapsoft provide?
Mapsoft provides custom software development, Adobe Acrobat plugin development, PDF library solutions, UXP/CEP extensions, and software consultancy services. We also offer a range of off-the-shelf Adobe Acrobat plugins for common document workflow needs.
What technologies do you work with?
We specialise in Adobe technologies including Acrobat, Illustrator, InDesign, and Photoshop. Our development expertise covers C/C++, C#, JavaScript, and various Adobe SDKs and APIs. We work across Windows and macOS platforms.
How long has Mapsoft been in business?
Mapsoft has over 30 years of experience in software development, specialising in Adobe platform solutions. We have built a strong reputation with clients across finance, technology, manufacturing, and other industries worldwide.
Project & Pricing Questions
How do you price custom development projects?
Pricing depends on the methodology chosen and project scope. For waterfall projects, we offer fixed pricing based on predetermined requirements. For agile projects, pricing is typically based on sprint commitments. We provide detailed estimates after our initial requirements assessment.
What is your development process?
We follow a structured five-step methodology: requirements assessment, project definition, design and development, testing, and delivery with support. We adapt our approach using either agile or waterfall methodologies depending on your project's needs. Learn more about our development methodology.
How long does a typical project take?
Project timelines vary significantly based on scope and complexity. During the project definition phase, we establish clear timelines and milestones. A small plugin may take a few weeks, while a complex enterprise solution could span several months.
Do you work with clients outside the UK?
Yes, Mapsoft serves clients globally. Our notable client list includes organisations from across Europe, North America, and beyond. We have well-established processes for remote collaboration and communication across time zones.
Support & Maintenance Questions
What support do you provide after delivery?
All custom development projects include one year of complimentary support covering issues related to faulty code. For off-the-shelf products, we provide 90 days of free support from the date of purchase. Extended maintenance and support contracts are available.
How do I get support for Mapsoft products?
You can reach our support team by emailing support@mapsoft.com. Support is primarily delivered via email, and our team will respond as promptly as possible. For more details, visit our support page.
Do you offer trial versions of your products?
Yes, trial and demo versions are available for many of our products. Limited complimentary support is provided during the evaluation period. Visit our products page for available trials.
Can you maintain and update existing software?
Absolutely. We offer ongoing maintenance and support contracts that cover bug fixes, compatibility updates (such as new Adobe Acrobat versions), and feature enhancements to keep your software performing optimally.
Still Have Questions?
We are happy to discuss your specific requirements and answer any questions you may have.