Privacy Policy
How Mapsoft Computer Services collects, uses, and protects your personal information.
Introduction
Mapsoft Computer Services ("we", "our", or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Data Controller
The data controller responsible for your personal data is:
Mapsoft Computer Services Limited
Ealing Cross, 85 Uxbridge Road, London W5 5BW, United Kingdom
Company Number: 2622403
Email: info@mapsoft.com
Information We Collect
Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or purchase a product
- Contact us via email or through our website forms
- Subscribe to our newsletter or mailing list
- Request support or technical assistance
This information may include your name, email address, postal address, telephone number, company name, and payment information.
Download Forms
When you download a trial or free product, we collect your name and email address. This data is used to deliver the download and may be used to contact you about the product you downloaded.
Newsletter Subscription
When you subscribe to our newsletter, we collect your email address with your explicit consent via a checkbox. We use this solely to send you updates about PDF technology, Adobe development, and Mapsoft products. You can unsubscribe at any time by emailing info@mapsoft.com.
Automatically Collected Data
When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.
How We Use Your Information
We use the information we collect for the following purposes:
- To process transactions and deliver products and services you have purchased
- To provide customer support and respond to your enquiries
- To send you product updates, licence information, and important notices
- To improve our website, products, and services
- To comply with legal obligations and protect our rights
Lawful Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Consent — for newsletter subscriptions and marketing communications. You may withdraw consent at any time by emailing info@mapsoft.com.
- Legitimate interest — for contact form enquiries, download tracking, and product-related follow-up communications where you have actively engaged with our products.
- Contract — for processing purchases, delivering licences, and providing support for products you have bought.
- Legal obligation — where we are required to retain records for tax, accounting, or regulatory purposes.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions — retained for up to 3 years, then deleted.
- Newsletter subscriptions — retained until you unsubscribe.
- Download records — retained for up to 3 years for product support and follow-up.
- Purchase records — retained for 7 years as required by UK tax law.
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you interact with our website. You can control cookie settings through your browser preferences.
Third-Party Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services, comply with legal requirements, or protect our rights. Any third parties we share data with are obligated to keep your information confidential.
Service Providers
We use the following third-party services to process your data:
- Web3Forms (web3forms.com) — processes form submissions from our website and delivers them to us via email. Your form data is transmitted securely and is not stored beyond delivery.
- FastSpring (fastspring.com) — processes payments and delivers software licences as our merchant of record.
- Google Analytics — collects anonymised website usage data, only with your explicit cookie consent.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request data portability
To exercise any of these rights, please contact us using the details below.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with a revised effective date. You are advised to review this policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: support@mapsoft.com
You can also reach us via our contact page.
Last updated: April 2026