1. Overview
We value your satisfaction and aim to provide high-quality products/services. If you’re not entirely satisfied with your purchase, we’re here to help.
2. Refund Eligibility
- Timeframe: Refund requests must be submitted within 30 days of the purchase date.
- Conditions: To qualify for a refund, the product must be unused and in the same condition as received. Digital products must not have been downloaded or activated.
3. Non-Refundable Items
Certain items are non-refundable:
- Downloaded software products after activation.
- Services that have been fully rendered.
- Items purchased on sale or with a discount.
4. Refund Process
To initiate a refund:
- Contact our customer support at support@mapsoft.com with your order number and reason for the refund.
- Our team will review your request and notify you of the approval or rejection.
- Approved refunds will be processed within 5-7 business days to the original payment method.
5. Return Shipping
- Physical Products: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
- Digital Products: No return shipping is necessary.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Contact Information].
7. Contact Information
For questions about our refund and return policy, please contact us at:
- Email: support@mapsoft.com
8. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.